4.14 Academic and Student Support Services Assessment

Policy Statement

Academic and student support services units will identify expected outcomes, assess the extent to which they achieve these outcomes, and provide evidence of seeking improvement based on analysis of the results.

Reason for Policy

The academic and student support services assessment process is one among several interrelated processes in place at the University of Georgia that ensure institutional effectiveness in accordance with guidelines of the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The academic and student support services assessment process is a systematic means of ensuring continuous improvement of the University’s units that directly support student success.

Policy Definitions

Academic and Student Support Services Units provide services that support student and/or faculty success. These units provide direct support to faculty and/or students as related to their educational programs, indirect support for student learning, and/or have a specific co-curricular mission that supports student learning and the college experience.

UGA defines into this group of units, all units that report to the Office of Instruction and the Division of Student Affairs. Additional units may be included in this group at the discretion of the reporting vice president.

Responsibilities

Academic and Student Support Services Units  

Each academic and student support services unit is responsible for conducting ongoing assessment of its unit goals and outcomes, reporting regularly on the progress made toward those goals, and making improvements based on the assessment. The assessment report must include expected student learning and/or operational outcomes, appropriate measures for collecting data on said outcomes, and identified improvements based on analysis of the assessment results.

See the Procedures and Guidelines for Academic and Student Support Services Assessment for more information about assessment reporting procedure.

Vice Presidents with Oversight of Academic and Student Support Services Units

The vice president with oversight of the academic and student support services unit or their designee has overall responsibility to implement and execute this policy.  Each vice president is expected to maintain the academic and student support services unit list for their area and facilitate the annual assessment reporting process. The vice president is expected to review submitted assessment reports and provide feedback to units as appropriate to address the assessment report findings. The vice president will provide a final sign off or approval for assessment reports, with an option to require additional follow up by the unit as needed.

Personnel responsible for assessment in each area will aid in facilitation of the assessment process and provide support for units conducting assessment, as designated by their vice president.

Review Cycle

Academic and student support services units will submit assessment reports annually. At a minimum, data on two or more outcomes or goals must be collected and analyzed annually, and data on all outcomes/goals must be collected and analyzed within a timeframe defined and justified by the unit; however, the timeframe for assessment of all outcomes/goals must not exceed seven years.

Evaluation of the Policy

At least once every five years, the Office of Instruction and Division of Student Affairs, in consultation with the Office of Accreditation and Institutional Effectiveness, shall undertake a thorough evaluation of the effectiveness of this policy with the purpose of recommending improvements, as appropriate, to the president and the senior vice president for academic affairs and provost.

Policy Approvals & Revisions 

Approved by vice president for instruction and vice president for student affairs, August 2022

Approved by senior vice president for academic affairs and provost and president, September 2022.

Related Information/References

SACSCOC Standards 8.2.c Student outcomes: academic and student services & 7.3 Administrative Effectiveness

Academic Affairs Policy 4.12-3 Support Unit Review